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Patient Charter – You and Your General Practice

Your Practice Charter

Mission Statement

Leven & Beeford Medical Practice are committed to providing a caring, high quality service whilst retaining old fashioned values. We treat everyone as individuals and aim to improve and maintain their health and well being.

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

Practice Closures

The practice will be closing on the following dates and times, to ensure protected time for learning events.  There will be a 12.30pm practice closure, with a re-opening time at 8am the following working day. 

The dates below allow GPs, nurses and practice teams to attend a half-day training session called Protected Time for Learning (PTL). This helps them stay up-to-date with service developments, update their skills and take part in essential training, all of which help improve care for our patients.

• Thursday 24th September 2026
• Thursday 26th November 2026
• Wednesday 10th March 2027

Announcements and Achievements

The National GP Survey 2025 scores are out and we have been ranked 820 out of 6215 surgeries (top 14%) in England. We are really pleased with this achievement.

Gluten free products

Gluten free products are no longer available on prescription:

Changes to gluten free prescribing have been made by Humber and North Yorkshire Integrated Care Board (HNY ICB) following a review of clinical policies and guidelines. Your health care professional has been asked to carry out these changes on behalf of the ICB and is not responsible for the decision that has been made.

The change is being made for the following reasons:

Health – Encouraging people to follow a diet that is naturally gluten free will have greater health benefits than supporting the use of highly processed substitute foods.

Equity – There is inequity in the current policies with differing criteria being used across HNY.

Access – access to gluten free foods has improved significantly in recent years

Cost – Gluten free prescribing costs the ICB circa 400k per annum. The total cost to the NHS of gluten free bread on prescription can be higher than the price of a similar GF product in local shops

In order to support people through this change, we have developed some resources that can help with healthy food choices, access to support groups and understanding which foods are naturally gluten free and these can be accessed at Gluten-free (GF) products – HNY Policy and Pathway Repository https://hnyppr.org.uk/w/gluten-free-products-policy

Please be assured that the decision to make this change follows a programme of engagement with patients, primary care colleagues and gastroenterologists. The report detailing the findings of the engagement work can be accessed at Commissioning Optimisation – Humber and North Yorkshire Integrated Care Board (ICB) https://humberandnorthyorkshire.icb.nhs.uk/cop/

If, after reading the information provided in these links, you want to raise a concern, you can contact the ICB Experience Team at hnyicb.experience@nhs.net or 01482 957750